Business Process Outsourcing (BPO) is a process in which a company delegates its operational processes, whether internal or external, to another party with the aim of having the second party perform this task in a more specialized and efficient manner. This way, the client is relieved of that burden and can focus its resources on other types of corporate or productive operations. This outsourcing is not simply about having others do the work, but it redefines operational characteristics with the aim of optimizing and obtaining results that surpass those that would be obtained without BPO.
Service Innovation Group dedicates its BPO activity to areas such as marketing (B2B and B2C), technology, and HR. The main advantages of having SIG as a provider of this service are:
- Cost Optimization: Such as personnel, physical space, equipment, and software. SIG takes care of hiring qualified personnel who defend the core business, as well as the middle management team that works to ensure that teams, processes, and analyses contribute to achieving the set objectives. Additionally, SIG has the necessary software and hardware tools to carry out its activities.
- Greater Specialization, Business Knowledge, and Corporate Reach: SIG has its own know-how and over 25 years of experience, which enables it to thoroughly analyze the client’s needs, design action plans, and implement them. It is capable of making better strategic decisions because it understands the sector perfectly and knows how to be proactive within it.
- Greater Agility in the Face of Possible Changes in the Environment: Due to its knowledge of the business and the parameters indicating the need for a change in direction, SIG can anticipate any changes that may arise in order to offer its clients optimal results.
- Use of the Most Innovative Technology and More Efficient Information Services: Since SIG has its own data capture applications at the point of sale and a live database, it can offer its clients detailed reports and studies of their results in real time.
Our commitment to the client is what sets us apart. We offer flexibility and personalized plans for all your needs. We are your hands and eyes at the point of sale, and that’s why we believe we can surpass ourselves every day, offering the best solutions for your projects.